Job Description Provide exceptional service, quotes, processing orders, collaborate with our team & suppliers to get product out on time and in full

01st September, 2026

About the role Reporting to the Branch Manager, this is a hands‑on customer service and sales role focused on delivering an exceptional experience at every interaction. Our purpose as a team is easy: provide value, reliability, and flexibility to every customer, every time.

As the frontline of our business, you'll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full.

Duties

Helping customers at the counter, over the phone, and via email

Preparing quotes and guiding customers to the right products (training provided)

Building strong relationships with customers and suppliers

Keeping the branch organised, stocked, and looking great

Pitching in across the team to keep things running smoothly

Skills & Experience You don't need electrical experience — just the right attitude and a passion for helping people

Experience in trade sales, retail, hospitality, or any customer-facing role

A natural problem solver who enjoys finding solutions

Comfortable with tech and familiar with Microsoft Office

Positive, energetic, and team-oriented

Organised, proactive, and eager to learn





Looking for a role that’s fast-paced, social, and full of reward

Why You’ll Love Working With Us

No weekend workenjoy your time off with family and friends

Training & developmentthrough internal programs, accredited programs, and career pathways

Inclusive culturewhere everyone is welcome

Paid volunteer dayeach year to support a cause you care about

Profit share programearn more when the team succeeds

Employee discountson our products and with major retailers on fuel, movie tickets, and more

Opportunities to work around Australia Looking for a sea/tree change, we have over 160 branches across Australia.

Sustainability focushelp us build a better future

Who We Are Lawrence & Hanson is Australia’s most trusted electrical wholesaler — and we’ve been powering homes, businesses, and major projects since 1886. With 150+ branches nationwide and the strength of the global Sonepar network behind us, we’re all about sustainability, fostering inclusivity, supporting our communities, innovation, teamwork and getting things done.

Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.

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