Bundaberg, Queensland 4670, Australia A$70,000 - A$80,000

Full-time Permanent Mid-level Senior

Posted 28 Aug 2026

Description Integrated Disability Support Services (IDSS) | Bundaberg, QLD

Make a difference where it really counts Integrated Disability Support Services is seeking a passionate and capable

Participant Liaison Officer (PLO)

to join our team at our

Bundaberg Hub .

This is a full-time role for someone who genuinely enjoys working with people, building strong relationships and helping ensure participants receive high-quality, individualised support.

As a PLO, you’ll play a key role in connecting participants, families, support teams and IDSS management. You’ll help make sure supports are working well, participant goals remain front and centre, and our Lifestyle Mentors have the guidance and support they need to deliver excellent outcomes.

The role is designed to help the people we support live their best lives by encouraging independence, community participation and meaningful progress toward their individual goals.

What you’ll be doing You’ll work closely with participants, families, guardians, advocates and our internal teams, with responsibilities including:

Building positive relationships with participants, families and team members

Monitoring participant outcomes and ensuring supports align with individual goals

Completing participant documentation, reporting, administration and data entry

Coordinating communication between participants, families, support workers and other stakeholders





Supporting roster changes and helping ensure effective use of available resources

Coaching and mentoring Lifestyle Mentors to help deliver high-quality supports

Working collaboratively with HR to ensure support teams have the right skills, qualifications and behaviours

Supporting the planning and delivery of innovative, individualised services

Maintaining compliance with NDIS requirements and the IDSS Code of Conduct

Ensuring participant files and documentation are accurate and current

Participating in an on-call roster on a rotational basis

About you We’re looking for someone who can combine strong people skills with organisation, initiative and sound judgement.

You’ll ideally bring:

Experience working within disability, community services or a similar environment

Excellent verbal and written communication skills

Strong organisational skills and the ability to meet deadlines

Confidence communicating with participants, families, stakeholders and support teams

The ability to build rapport and positive working relationships

Knowledge of the NDIS, relevant legislation and the Quality and Safeguards Framework

Intermediate to advanced Microsoft Office skills

A practical, solutions-focused approach and willingness to jump in where needed

A





Certificate III in Disability or Individual Support

is preferred but not essential.

At IDSS, our work is about much more than delivering supports.

Our vision is to build independence, empower resilience and strengthen community connections for vulnerable members of our community. We value

Purpose, Opportunity and Passion , and we want our team members to feel that their work genuinely contributes to lasting change.

You’ll be joining a passionate, committed team where good ideas are encouraged, relationships matter and no two days are exactly the same.

The important bits Position:

Participant Liaison Officer Employment:

Full Time Location:

IDSS Bundaberg Hub Reports to:

Management Team Additional requirement:

Participation in a rotational on-call roster

If you’re passionate about supporting people to achieve meaningful outcomes and enjoy combining participant engagement, coordination and team leadership, we’d love to hear from you.

Company Overview IDSS is a disability support provider with Community Hubs in Bundaberg, Childers and the Sunshine Coast. We deliver a range of supports to people with a disability including: Supported Independent Living Community Access (both individual and group support) Respite We’re five years old now, and we wouldn’t have made it to where we are without the participants we support and the commitment and hard yakka of our extraordinary staff. We are looking for Lifestyle Mentors to work across our communities.

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