Experienced Medical Receptionist / Administrator – Specialist Practice The Melbourne Gut Clinic – East Melbourne VIC

Experienced Medical Receptionist / Administrator

Full Time | The Melbourne Gut Clinic | East Melbourne

About us The Melbourne Gut Clinic is a busy specialist gastroenterology practice providing high-quality, patient-centred care. Our team includes gastroenterologists, allied health practitioners and an experienced administration team working together to provide patients with a professional, supportive and well‑organised experience.

About the role We are looking for an

experienced Medical Receptionist / Administrator

to join our team.

This is a varied role within a busy specialist practice and would suit someone who is confident managing patients, phones, appointments and medical administration while working closely with our Practice Manager, specialists and administration team.

Key responsibilities

Welcoming patients and managing patient flow through the clinic

Answering incoming telephone calls and assisting with patient enquiries

Booking, changing and coordinating patient appointments

Managing emails and routine patient correspondence

Processing patient registrations and maintaining accurate patient records

Taking payments and assisting with billing and Medicare administration

Processing and managing specialist referrals

Supporting doctors during consulting sessions

Coordinating endoscopy bookings, theatre lists and associated patient paperwork

Liaising with gastroenterologists, hospitals, general practitioners and other healthcare providers

Managing cancellations, waiting lists and appointment availability

Processing and directing incoming correspondence and clinical information appropriately

Ensuring patient information and documentation are handled accurately and confidentially





Supporting the wider administration team to keep the clinic running smoothly

About you We are looking for someone who is experienced, capable, friendly and comfortable working in a busy medical environment.

We would love to hear from you if you have:

Previous experience working in medical reception or administration within a specialist medical practice

A warm, caring and professional approach to patients

Strong communication skills with the ability to make people feel comfortable and well looked after

Experience with medical billing, Medicare and appointment management

Excellent attention to detail and an understanding of the importance of accurate medical records

Strong organisational skills and the ability to manage competing priorities

Confidence communicating with patients, doctors, hospitals and other healthcare providers

An understanding of patient confidentiality, privacy and professional discretion

The ability to work independently while also contributing positively to a collaborative team

A proactive and helpful approach to your work

Good general computer skills, including Microsoft Office

Previous experience in gastroenterology or another specialist medical practice would be highly regarded

Experience using Xestro practice management software would also be highly regarded

What we offer You will be joining a supportive and collaborative specialist practice with a strong focus on patient care.

We offer:

Competitive remuneration based on experience

No weekend or public holiday work

A modern, paperless specialist medical practice

A friendly and professional working setting

Varied work within a growing gastroenterology clinic

The opportunity to further develop your knowledge and skills within specialist medical administration and gastroenterology

We are looking for someone who is dependable, enjoys helping patients and takes pride in doing their job well.

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📌 Experienced Medical Receptionist / Administrator – Specialist Practice (Port Phillip City)
🏢 The Melbourne Gut Clinic
📍 Port Phillip City