Job Description

Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities. About the Role

We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team. Key Responsibilities

Manage current client enquiries via phone, email, and referrals Conduct intake assessments and gather required participant information Coordinate onboarding processes, including service agreements and documentation Maintain accurate records in client management systems (e.g., CRM etc) Liaise with participants, families, support coordinators, and internal staff Support scheduling and rostering where required Ensure compliance with NDIS standards and organisational policies Provide general administrative support to the team About You





Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory. Knowledge and understanding of the NDIS framework and processes (Desirable) Excellent communication and interpersonal skills High attention to detail and organisational ability Ability to manage multiple tasks and prioritise effectively Proficiency in Microsoft Office and client management systems A compassionate and client-focused approach Requirements

NDIS Worker Screening Check (or willingness to obtain) Working With Children Check (if applicable) Current Police Check Full working rights in Australia What We Offer

Supportive and collaborative team environment Opportunities for professional development and growth Meaningful work making a real difference in people's lives Job summaryIntake & Admin Officer manages NDIS enquiries, onboarding, records, and coordination, ensuring a smooth, client-focused experience.

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📌 Intake & Admin Officer (Port Phillip City)
🏢 Help at Hand Support Services
📍 Port Phillip City