A leading restoration and facility management service provider is seeking a full-time Restoration Technician to join its field operations team. This role is responsible for responding to property damage incidents-with a focus on water damage mitigation-across diverse environments such as healthcare, education, industrial, and commercial facilities.

Role Objective A leading restoration and facility management service provider is seeking a full-time Restoration Technician to join its field operations team. This role is responsible for responding to property damage incidents-with a focus on water damage mitigation-across diverse environments such as healthcare, education, industrial, and commercial facilities.

Key Responsibilities Mitigation & Restoration Operations

Respond promptly to property damage events, conducting initial site inspections to determine the scope of water damage and contamination.

Execute emergency mitigation procedures, including water extraction, structural drying equipment placement, containment setup, and selective removal of damaged materials.

Apply industry-standard restoration techniques and safely handle specialized cleaning chemicals and equipment.

Execute appropriate containment and treatment guidelines for invasive species, mold, or biohazard risks as required.

Documentation & Client Communication

Complete accurate site assessments, work logs, and task documentation for internal management and compliance review.

Maintain open communication with team leads, operations supervisors, and clients regarding project timelines and job status.

Serve as a professional,



client-focused representative on-site during critical emergency restoration events.

WHS Compliance & Emergency Response

Comply with all Workplace Health and Safety (WHS) regulations, standard operating procedures, and personal protective equipment (PPE) requirements.

Participate in a rotating after-hours emergency call-out schedule to provide rapid response for urgent client needs.

Ensure all restoration equipment, tools, and service vehicles are maintained in clean, fully operational condition.

Qualifications & Experience Technical Requirements & Certifications

Demonstrated hands-on experience in water damage restoration, structural drying, or technical facility cleaning.

Relevant industry qualifications‑such as

IICRC certification

(Water Damage Restoration, Applied Structural Drying, or Fire & Smoke)-are highly advantageous.

Practical knowledge of water extraction machinery, dehumidifications setups, and environmental containment procedures.

Skills & Attributes

Physical Fitness:

Capability to handle demanding physical tasks, including heavy lifting, equipment transport, and working in varied environmental conditions.

Communication Skills:

Strong written and verbal communication for accurate job logging and transparent client interactions.

Work Ethic:

High reliability, analytical problem-solving skills, and the ability to work effectively under pressure in high-stress emergency situations.

Licensing:

Valid driver's license and full rights to work in Australia.

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📌 Restoration Technician (Port Phillip City)
🏢 W3global
📍 Port Phillip City