As financial assistance scheme contact centre officer, you will help victims of crime access financial assistance with care and respect. Key responsibilities
You will answer phone and online enquiries, give explicit information and support people through a simple process. provide clear advice about the financial assistance scheme. respond to phone and written enquiries with a sensitive and confidential approach. support culturally safe, trauma-informed services that put victims first. What you need
A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable. Experience supporting people affected by trauma is highly valued.
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📌 Contact Centre Officer (Port Phillip City)
🏢 Department Of Justice And Community Safety
📍 Port Phillip City
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