The organisation operates within the manufacturing sector, focusing on warranty processes for their products.

About the role As a Warranty Service Officer, you will oversee the warranty process for customers in Australia, ensuring product satisfaction and adherence to warranty specifications. You will also support general customer service inquiries, contributing to the overall service team.

Key responsibilities

Handle customer inquiries regarding warranty issues via phone, email, and in person

Administer warranty claims, including assessing coverage and problem-solving

Liaise with service agents and plumbers to ensure warranty work is completed

Maintain the warranty database and complete data entry for warranty claims

Communicate important developments with key stakeholders





Represent the organisation at trade shows and functions as required.

Skills & experience

Proven experience in the plumbing industry, preferably with a focus on bathroom products and installations

Strong customer service ethic with excellent verbal and written communication skills

Demonstrated aptitude for problem-solving and ability to work independently and within a team

Proficiency in Microsoft Office Suite and basic order entry systems.

What’s in it for you

Competitive salary of up to $80,000 per annum

Adaptable working hours with a supportive team environment

Opportunities for professional development and training.

#J-18808-Ljbffr

📌 Warranty Service Officer (Port Phillip City)
🏢 Frog Recruitment
📍 Port Phillip City