Position Overview We are looking for a highly organised Service Scheduler to support our team responsible for keeping the field service operation running smoothly. The role will coordinate technician schedules and subcontractors, allocate jobs, manage and order parts and stock, organise equipment and accommodation when required, and act as a key contact point for customers and technicians.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.

What you will do

Schedule and coordinate service technicians and subcontractors across daily service activities

Manage customer communication including ETA updates, attendance notifications and scheduling changes

Prioritise urgent, safety-related and customer-critical work orders

Support Field Managers with administrative coordination and reporting activities

Monitor work order progress and maintain accurate updates within service management systems

What we require

Strong customer service and stakeholder communication skills

Intermediate to advanced Microsoft Excel skills essential

Ability to prioritise workloads and manage competing demands in a fast-paced setting

High attention to detail and strong organisational skills





What we prefer

Previous experience in scheduling, coordination or service administration within a service-based environment

Experience using Salesforce or similar customer relationship management (CRM) systems preferred

Exposure to scheduling or workforce management systems

Experience coordinating subcontractors or technicians highly regarded

What we offer

Access to discounted Health Insurance

ABC values awards

Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities

WhereFit membership offering discounts on gyms, apparel and more

Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

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📌 Service Scheduler (Gold Coast)
🏢 Dormakaba International Holding
📍 Gold Coast