DAG Tech seeks a

Tier II IT Support Engineer

to fulfill a key role on our Engineering Operations team in Sydney. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support. Role Description

Support end-users with efficient resolutions. Sample tasks include:

Computer configurations and troubleshooting Hardware troubleshooting Network connectivity issues Video conferencing system troubleshooting User onboarding and offboarding Cloud services account creation and configuration Password resets Configuring user permissions

Ensure high quality of support Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services Build and maintain accurate technical documentation including accurate time tracking Role Format

Type:

Full Time Employee Schedule:

40 hours per week Performance:

At client site 100% of the time,



Sydney Paid Time Off (PTO):

Federal holidays, 2 weeks vacation, 1 week personal Technical Proficiencies Required

Desktop:

Windows, Mac Mobile:

iPhone, Android Cloud:

Microsoft 365, Google Workspace, Zoom Network:

Ethernet, wireless, firewall, router Personal Skills Required

High level of professionalism Positive attitude Superior customer service skills Team player Consistency and reliability Exceptional verbal communication and technical writing skills Ability to multi-task gracefully Ability to exercise explicit judgment Opportunities for Advancement

Tier III engineering Project engineering Cybersecurity roles Compliance support roles Client management responsibilities Engineering management responsibilities Engagement:

Full Time Employee |

Salary:

$62,400–$79,040/year |

Location:

Sydney, NSW, Australia (On-Site)

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📌 Senior IT Support Engineer – On-Site Sydney
🏢 DAG Tech
📍 Sydney