We are seeking a responsible and motivated Full-Time Store Manager to join our Melbourne Airport branch. As a growing car rental company, we are looking for someone who can manage daily branch operations, lead the team, provide excellent customer service, and ensure smooth fleet management. Mandarin speaking ability is highly regarded as we serve a diverse customer base, including Chinese-speaking customers.

Key responsibilities

Manage daily operations of the car rental branch

Lead and coordinate staff duties, rosters, and daily workflow

Manage customer vehicle pick-up and return processes

Conduct and oversee vehicle inspections, cleaning, and preparation

Coordinate fleet movements and vehicle availability

Arrange airport shuttle services and customer transfers

Handle customer enquiries, complaints, and operational issues

Provide skilled customer service to local and international customers





Communicate with management regarding branch performance

Assist with general administrative and operational tasks

About you

Previous experience in car rental, automotive, hospitality, tourism, retail, or customer service management is preferred

Strong communication, leadership, and problem-solving skills

Mandarin speaking ability is highly regarded

Valid Australian Full Driver Licence

Good computer skills and ability to learn rental management systems

Able to work in a fast-paced environment

Available to work weekends and public holidays when required

Competitive salary package

Training and ongoing support

Friendly working environment

Career growth opportunities within a growing company

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📌 Store Manager (Port Phillip City)
🏢 EZU CARRENTAL
📍 Port Phillip City