Catholic Development Fund East Melbourne, Victoria, 3002 Catholic Development Fund

Catholic Development Fund (CDF) are a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers. Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday people put their faith into action and contribute to a fairer, more cohesive society. About the Role

The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability. Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience. Key Accountabilities

Microsoft 365 Administration

User provisioning and deprovisioning Licensing management Security groups Authentication and MFA support Service health monitoring SharePoint Online Administration

Site creation and management Document libraries and metadata Permissions management External sharing controls Governance and compliance awareness OneDrive for Business Support

Sharing and permissions Recovery of deleted files Version history management Migration and user onboarding support Exchange Online & Outlook

Mailbox administration Shared mailbox support Calendar and meeting management Mail flow troubleshooting Offboarding and mailbox access management Microsoft Teams Support





Team and Channel creation/configuration Meeting and webinar support Teams Phone basics Teams Rooms and meeting room troubleshooting Chat, file sharing, and permissions management User adoption and training Citrix Infrastructure Administration

The resource should be capable of diagnosing and optimizing the Citrix environment. Citrix Virtual Apps and Desktops Citrix Director and Studio Citrix Profile Management Citrix performance monitoring and optimization Endpoint Management & Windows Engineering

Windows 11 administration Windows Update for Business Group Policy Patch management Software packaging and deployment Network & Performance Troubleshooting

Network performance analysis QoS implementation SD-WAN concepts FortiGate firewall knowledge Bandwidth monitoring Identity & Access Management

Single Sign-On (SSO) MFA troubleshooting Token and certificate troubleshooting Monitoring & Analytics

Citrix Director Performance baselining Security & Compliance

Information Protection Secure external sharing Endpoint provisioning, offboarding, maintenance & asset lifecycle

Build, provision and deploy laptops for new starters and role Perform device wipe, retirement and reallocation processes Meeting rooms & collaboration spaces

Support meeting room connectivity Administer room accounts/resources used for Teams-enabled rooms What You Bring

Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications Experience with ITIL-aligned service management practices, including incident, request, change and problem management. Solid customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.



Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks. Strong knowledge in Windows endpoint support and device lifecycle management Strong understanding of Microsoft 365 admin and user support Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune). Minimum 2 years' experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role. Demonstrated experience supporting Microsoft 365 and modern workplace technologies. Experience managing complex technical incidents and driving problem management outcomes. Experience working with Managed Service Providers (MSPs) and third-party technology vendors. Experience implementing service improvements that enhance system performance, reliability and user satisfaction. Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels. Why work for us?

Generous salary package - that recognises your skills, experience, and contributions. Professional Environment - join a dedicated team of professionals committed to fostering an agile and inspiring work environment. Meaningful Work - be part of a values, driven organisation that makes a difference in the community. Hybrid Flexibility - we offer a hybrid working model (3 days in the office per week), plus a modern workspace in tranquil East Melbourne. Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks. To be successful in this role you must hold valid working rights in Australia. The Archdiocese is committed to the safety, wellbeing, and dignity of all children and vulnerable adults. At the heart of who we are is not all the buildings but the person of Jesus Christ, who enters into our lives and who we then share with others. #J-18808-Ljbffr

📌 IT Support (Port Phillip City)
🏢 Catholic Archdiocese Of Melbourne
📍 Port Phillip City