Good Drinks Australia is one of the country's largest independent craft beverage businesses, home to iconic brands like Gage Roads Brew Co and Matso's. We're passionate about redefining the beer and alcoholic drinks landscape through quality, innovation, and exceptional customer experiences.

Join a workplace where vibrant culture meets iconic brands. Whether you're drawn to brewing, hospitality, or brand strategy, Good Drinks offers a dynamic setting where your potential is nurtured and your passion finds purpose. Be part of a community shaping the future of Australia's craft beverage industry.

The Opportunity We're looking for a Customer Experience Centre Team Leader to manage and grow a team of consultants who keep our national customer base connected, supported and buying. Based in Brisbane and reporting to the Sales Operations Manager, you'll be accountable for all customer contact activity across our brand portfolio, driving incremental sales and expanding our footprint with existing and future customers right across Australia.

This is a hands-on leadership role, you'll lead by example, get on the phones yourself, and build a team that works together toward a common goal of outstanding customer service. You're a natural leader who thrives on getting the best out of people and loves talking to customers just as much as coaching a team. You build rapport easily, know how to turn a conversation into a sale, and stay just as focused on the numbers as you are on the people delivering them.

We offer an attractive remuneration package for this role,



negotiable subject to experience.

Key Responsibilities

Develop a team of highly professional, motivated consultants

Act as first point of contact for customer enquiries nationwide, personally making calls to drive uptake of deals and offers

Manage customer interactions, particularly in country areas, using our CRM to record communication for the Field Sales Team

Collaborate closely with the Field Sales Team to deliver an outstanding experience for every customer

Motivate, coach and support the team day to day

Stay across business initiatives and new product lines

Create interest in the GDA portfolio by proactively informing customers of brands and offers

Work with your manager to identify and deliver positive change and efficiencies

Monitor daily call volumes to lift the efficiency of the Customer Experience Centre

Keep the CRM updated with relevant customer and prospect changes

What Sets You Apart

Previous experience in a customer contact centre, sales support or team leadership role

Familiarity with CRM systems

Exceptional customer service skills with a customer-centric mindset

Excellent communication, management,



interpersonal and leadership skills

Computer literate with a sharp eye for detail

Ability to build rapport and sustainable relationships with customers and stakeholders

Target-driven, with a track record of hitting KPIs and targets

The Good Stuff

Gage Bucks: beer money allocated throughout the year

Staff discounts on merch, food and drink across our hospitality venues

Invites to events through our industry, sporting and entertainment partnerships

Access to our Employee Assistance Program

At Good Drinks Australia, we continue to redefine the landscape of beer and alcoholic drinks. Good Drinks is a company where a vibrant workplace culture meets an iconic family of brands. Whether you're drawn to the excitement of brewing or the allure of brand strategy, Good Drinks offers a dynamic environment where your potential is nurtured. Our workplace is more than a space - it's a community of passionate individuals shaping the future of the alcoholic beverage industry.

At Good Drinks Australia, we continue to redefine the landscape of beer and alcoholic drinks. Good Drinks is a company where a vibrant workplace culture meets an iconic family of brands. Whether you're drawn to the excitement of brewing or the allure of brand strategy, Good Drinks offers a dynamic environment where your potential is nurtured. Our workplace is more than a space - it's a community of passionate individuals shaping the future of the alcoholic beverage industry.

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📌 Customer Experience Centre - Team Leader (Brisbane)
🏢 Good Drinks Australia
📍 Brisbane