Senior Technical Field Engineer | Sydney, NSW Are you a hands-on IT qualified who enjoys solving complex technical issues onsite and working directly with customers? We're looking for a Senior Technical Field Engineer to join our team and support large, enterprise-level client environments across Australia.
What You'll Be Doing
Deliver onsite support for hardware, software, server, and storage infrastructure
Perform break-fix repairs, troubleshooting, upgrades, and preventive maintenance
Manage service incidents from initiation through resolution
Install, configure, and maintain customer IT environments
Diagnose and resolve complex technical issues using advanced tools and methodologies
Provide technical guidance and mentoring to fellow engineers
Identify recurring issues and drive service improvement initiatives
Maintain accurate service documentation and reporting
Build strong customer relationships through exceptional service delivery
What We're Looking For
Minimum 2 years' experience in Field Engineering, Desktop Support, Infrastructure Support, or a similar technical role
Strong experience with hardware maintenance, installations, and troubleshooting
Experience supporting enterprise IT infrastructure in customer-facing environments
Excellent problem-solving and analytical skills
Ability to work independently and collaboratively within a technical team
Strong communication and customer service skills
Technical certifications or an Associate Degree are highly regarded
Mandatory Requirements
Active Australian Security Clearance (Baseline or NV1)
Valid Australian Driver's Licence
Why Join Us? You'll work across diverse customer environments, gain exposure to a broad range of technologies, and be part of a team that values technical excellence, customer service, and continuous improvement.
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📌 Sr. Technical Field Engineer (Sydney)
🏢 Unisys
📍 Sydney