Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider.With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly,sustainably.
The Role: Are you looking to take your freight forwarding skills to the next level and embark on an exciting career journey? We are currently looking for a passionate, experienced and dynamic team player to join our Customer Success team!
Reporting to the Head of Customer Success, you will be part of a team that’s committed to delivering world-class customer service and driving excellence through collaboration. Using our Customer Success technology and Ligentia systems, you’ll create a seamless experience for our valued customers.
Key Responsibilities:
Resolve customer queries within defined Service Level Agreements (SLA’s)
Work with global Customer Success teams to resolve problems
Manage customer expectations
Purchase order management
Respond to customer enquiries regarding bookings, new orders, status updates, tracking, billing and transport
Liaise with overseas agents for booking controls
Preparation and management of reports
Skills and Experience:
CargoWise experience is a must
Knowledge of freight forwarding(end-to-end supply chain)
Minimum 3 years’ experience in a Customer Success/Account Manager role within freight forwarding is highly regarded
Customer service skills and customer management skills through email and phone
Moderate excel skills an advantage
Talent for simultaneously managing numerous relationships
Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLA’s
Why Join Us:
We offer a hybrid work model with one day per week working from home and open to discussing additional flexibility
Generous salary package plus bonus prospect
Career progression opportunities
Onsite parking
Join a well-established organisation which promotes a culture of professional and personal development
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📌 Customer Success - Freight Forwarding (Port Phillip City)
🏢 Ligentia Group
📍 Port Phillip City
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