Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt

Prominent Federal Government Agency with offices in all states! Initial 12 month contract + 12 month extension option Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $ We are seeking four experienced

Contact Centre Systems Technical Leads

to join a leading Federal Government Agency. The successful

Technical Lead

will lead the design, development and enhancement of enterprise cloud-based

contact centre platforms , delivering creative

AWS solutions

that support critical customer service capabilities. You will be offered an initial

12 month contract

with a further

12 month extension

option and receive a rewarding hourly rate. Responsibilities

Designing, building and supporting cloud-based contact centre solutions using

AWS Amazon Connect Developing

AWS microservices

solutions using Lambda, API Gateway, S3,



DynamoDB and Step Functions Leading integrations between contact centre platforms and enterprise systems Implementing Infrastructure as Code,

CI/CD pipelines

and secure

cloud delivery practices Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs Qualifications

Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect Strong experience with AWS microservices, API-led integration and cloud architecture patterns Full-stack development experience across front-end applications, APIs and enterprise integrations Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices Proven ability to lead technical teams and deliver secure, scalable cloud solutions Ref: AO51

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📌 Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt (Canberra)
🏢 HiTech Personnel
📍 Canberra