Customer Experience Coordinator – Group Support | BYD & DENZA

Harmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including

BYD and DENZA . We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery. As our business continues to grow, we are looking for a

Customer Experience Coordinator

to join our Customer Experience team. This role will support customer experience initiatives

across the wider Harmony Auto Group and both BYD and DENZA brands , while being primarily based at our

Caroline Springs location . This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. About Us

Harmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including

BYD and DENZA . We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery. As our business continues to grow, we are looking for a

Customer Experience Coordinator

to join our Customer Experience team. This role will support customer experience initiatives

across the wider Harmony Auto Group and both BYD and DENZA brands , while being primarily based at our

Caroline Springs location . This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. Key Responsibilities

Customer Service & Support

Handle customer enquiries via phone, email, and in person, providing accurate and timely assistance





Resolve customer issues professionally and efficiently while maintaining a positive customer experience

Assist customers with bookings, service updates, delivery arrangements, and general enquiries

Maintain a high level of customer satisfaction across all customer touchpoints

Support customer experience initiatives across Harmony Auto’s BYD and DENZA operations

Administration & Case Management

Maintain accurate customer records within internal systems

Track and follow up on customer enquiries and outstanding matters

Support documentation, filing, and general administrative activities

Assist with preparing reports and updating customer information where required

Monitor customer cases and ensure appropriate follow-up and resolution

Dealership & Group Coordination

Liaise with Sales, Aftersales, Delivery, and Workshop teams to support a smooth customer experience

Coordinate with different Harmony Auto locations and departments when required

Support internal communication and coordination between teams

Assist with customer experience projects and initiatives across the Group

Assist with ad hoc operational and customer service projects

About You

We are looking for someone who is customer-focused, organised, and confident working with different teams and stakeholders. You will ideally have:



A genuine passion for customer service and helping people

Strong verbal and written communication skills

A friendly, professional, and confident approach when interacting with customers

Strong interpersonal and stakeholder management skills

Excellent organisational and time management skills

Strong attention to detail

Ability to multitask and prioritise effectively in a busy environment

A proactive approach to following up and resolving customer matters

Positive attitude and willingness to learn

Comfortable using Microsoft Office and business systems

Requirements

Previous customer service, reception, administration, or similar experience preferred

Strong communication and interpersonal skills

Valid Australian Driver's Licence (mandatory)

Ability to travel across Harmony Auto locations when required

Eligibility to work in Australia

Why Join Us?

Work in the rapidly growing

EV industry

with leading global automotive brands

Opportunity to support the wider

Harmony Auto Group across BYD and DENZA

Gain exposure to customer experience, sales, aftersales, delivery, and dealership operations

Supportive, multicultural, and collaborative team culture

Career growth opportunities across customer service, operations, administration, and dealership management

Training and development provided

Dynamic setting with opportunities to work across different teams and locations

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📌 Customer Experience Coordinator – Group Support | BYD & DENZA (Port Phillip City)
🏢 Harmony Auto
📍 Port Phillip City