The Merchant Hotel Brisbane is seeking an experienced and enthusiastic

Front Office Supervisor / Team Leader

to join our team on a

permanent full-time basis .

This is a hands-on leadership role for someone who enjoys working with people, delivering exceptional guest service and supporting the smooth day-to-day operation of a busy hotel Front Office.

About the Role Working closely with the Hotel Manager, you will help lead the Front Office team and ensure our guests receive a welcoming, professional and memorable experience from arrival through to departure.

You will be responsible for supervising the daily Front Office operation, supporting team members and leading by example while remaining hands‑on at the front desk.

Immediate Start available

Key Responsibilities

Supervise and support the Front Office team during daily operations

Provide a warm, professional and welcoming experience for all guests

Manage guest check-ins, check-outs and enquiries

Assist with reservations, room allocations and guest requests

Handle guest feedback and resolve issues professionally and promptly

Ensure Front Office procedures and hotel standards are consistently followed

Assist with training, coaching and onboarding of Front Office team members

Monitor daily arrivals, departures, VIPs and special requests

Liaise closely with Housekeeping and other departments to ensure smooth hotel operations

Assist with cash handling, reconciliations and daily reporting

Support the Hotel Manager with Front Office administration and operational requirements

Lead by example and maintain a positive,



professional team environment

Ensure a high standard of presentation and customer service is maintained at all times

About You We are looking for someone who:

Has previous experience in a

Front Office Supervisor, Team Leader or senior Guest Services role

Has strong hotel or hospitality experience

Is confident supervising and supporting a team

Has excellent communication and customer service skills

Is organised, reliable and able to prioritise in a busy environment

Is confident handling guest concerns and resolving problems

Has strong attention to detail and good administrative skills

Is comfortable working independently and making decisions when required

Leads by example and enjoys being hands‑on

Has a positive attitude and genuine passion for hospitality

Is flexible to work a rotating roster, including weekends and public holidays as required

Why Join The Merchant Hotel? This is an excellent prospect to join a growing hotel team where you will have the opportunity to

make a real impact on the guest experience and contribute to the success of the Front Office operation .

You will work alongside an experienced management team and have the opportunity to develop your leadership and hotel operations skills.

What we offer:

Permanent full-time employment

Supportive management team

Hands‑on leadership role with variety

Opportunity to develop your hospitality career

Positive and professional working environment

Competitive remuneration in line with experience and the applicable award

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📌 Front Office Supervisor / Team Leader (Brisbane)
🏢 Mandala Hospitality Group
📍 Brisbane