Sure Insurance is a property insurance expert who strives to 'bring the fair back to insurance' through placing the people at the centre of everything we do.

At the core of the Sure Insurance proposition is the discipline of risk selection through understanding and pricing risk more effectively than our competitors and ensuring that our interactions with consumers are always reflective of our core values:

We act responsibly – we do what's right and we follow through

We are open – we listen and engage with all people and possibilities

We keep it easy – we keep things clear and transparent

We make things better – we're proactive and challenge the status quo

We put people first – we act with empathy, dignity and respect

The concept of 'fairness' is part of the Sure Insurance DNA and this starts with looking at consumers' specific risks, not just taking a generalised view based on their broader local area.

About the role: Reporting to the Claims Manager, you will lead a team of Claims Consultants responsible for managing a portfolio of insurance claims from lodgement through to resolution.

You will provide day-to-day leadership, technical guidance, and support to ensure claims are managed efficiently, compliantly, and in line with Sure Insurance's service standards and values.





The role will suit an experienced claims professional who enjoys developing people, solving complex problems, and contributing to the success of a growing organisation.

Key Responsibilities

Lead, coach and mentor a high-performing claims team

Manage daily workflow, resource allocation and claim escalations

Monitor team performance and service levels to ensure customer and business objectives are achieved

Provide technical guidance and support on complex claims matters

Conduct regular coaching, performance conversations and development planning

Ensure claims are managed in accordance with policy terms, regulatory obligations and internal procedures

Identify opportunities for process improvement and operational efficiencies

Support recruitment, onboarding and training initiatives

Foster a positive, accountable and customer-focused team culture

Collaborate with internal stakeholders to drive continuous improvement and achieve business objectives

About You

Previous experience leading, coaching or mentoring a claims team

Strong technical knowledge of general insurance claims management

Demonstrated ability to drive team performance and service excellence

Excellent communication and stakeholder management skills

#J-18808-Ljbffr

📌 Claims Team Leader - Broker & Strata Team (Brisbane)
🏢 Sure Insurance
📍 Brisbane