What Ability | Kew, Melbourne | Full-time, Permanent

Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don't just provide support - we create engaging, fun experiences that help people with disabilities live their best lives.

With a national team of over 800 support workers, including qualified and semi-professional athletes, our approach is simple: put happiness first.

We’re looking for a

people-focused Respite Manager

to support Victoria Short Term Respite services.

About the Role This is a hands-on leadership role responsible for delivering incredible camp experiences for people with disabilities across Victoria.

You’ll coordinate the planning and delivery of respite end-to-end - from participant bookings and logistics, through to on-the-ground support and post-respite follow up. You’ll work closely with Respite Leads, participants, families, and the national team to make sure every respite runs smoothly, safely, and is genuinely fun.

This role combines operations, people leadership, logistics, and problem solving, making it ideal for someone who thrives in a fast-paced environment and loves bringing experiences to life.

Key Responsibilities Coordinate and oversee the delivery of respite across VIC Allocate and support Respite Leads and respite staff Manage respite logistics including accommodation, transport, and resourcing Monitor budgets and ensure respite services are delivered efficiently Build relationships with participants and families, and manage respite enquiries Coordinate participant bookings and ensure all details are confirmed ahead of respite Communicate key information clearly with families and stakeholders Oversee Supportmate updates, participant needs,



and support documentation Ensure staff documentation and compliance requirements are up to date Manage task tracking systems (JIRA) and follow up on outstanding items Review respite documentation including progress notes, timesheets, and medication charts Support incident management and ensure reporting is completed correctly Manage feedback and complaints in a timely and professional way Ensure all respite services meet NDIS Practice Standards, Child Safe Standards, and internal policies Oversee risk assessments and ensure participant safety and wellbeing at all times Train, coach, and support Respite Leads and respite staff Support recruitment, onboarding, and development of respite team members Identify opportunities to grow camps and build community connections in VIC

About You You’re someone who loves bringing people together and creating meaningful experiences.

You might come from a background in disability services, events, or operations, and you’re confident coordinating teams, managing logistics, and building strong relationships.

We’re looking for someone who is:

Organised and able to juggle multiple moving parts A strong communicator who builds trust with participants, families, and staff Proactive and solutions-focused Calm under pressure and adaptable in a dynamic workplace Passionate about creating safe, fun, and inclusive experiences Experience in the disability sector is highly regarded, but attitude, initiative, and energy are just as important.

Why You’ll Love Working Here Be part of a fast-growing, purpose-driven organisation Work with a passionate and supportive national team Make a genuine impact in the lives of people with disabilities Grow your career as What Ability continues to expand

The Details Based in VIC (with travel to camps as required)

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📌 State Respite Manager (Port Phillip City)
🏢 What Ability
📍 Port Phillip City