Seeking an experienced Counter Manager with a passion for makeup, beauty, and delivering an exceptional customer experience to represent MAC.

01st September, 2026 THE OPPORTUNITY We are seeking a passionate Counter Manager to join our team at

MelbourneInternational Airport , delivering exceptional customer experiences within a dynamic luxury retail environment. You will represent

MAC ,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers. This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment. KEY RESPONSIBILITIES

Analyse sales trends to identify opportunities and maximise sales.

Coach, motivate team members to provide excellence in customer service.

Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all

MAC team members

Ensure the

MAC counter is well-staffed, visually merchandised, and stocked to maximise sales.

Engage customers with a friendly and approachable manner

01st September, 2026 THE OPPORTUNITY We are seeking a passionate Counter Manager to join our team at

MelbourneInternational Airport , delivering exceptional customer experiences within a energetic luxury retail environment. You will represent

MAC ,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers. This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment. KEY RESPONSIBILITIES

Analyse sales trends to identify opportunities and maximise sales.

Coach, motivate team members to provide excellence in customer service.

Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all

MAC team members

Ensure the

MAC counter is well-staffed, visually merchandised, and stocked to maximise sales.





Engage customers with a friendly and approachable manner

ABOUT YOU

Previous retail/sales experience in beauty, fragrance, or cosmetics

Strong product knowledge in the luxury beauty space

Excellent communication skills

Professional and vibrant personality

The ability to speak a second language will be highly regarded

Responsible Service of Alcohol (RSA) certification

WHY JOIN LOTTE DUTY FREE

Monthly Sales Commission Program

Team Discount Program

Airport Retail Stores Discount (10% -20%)

Free Car Parking

Uniform & ASIC Pass Provided

Sales & Product Training Program

Employee Assistance Program

Long-term Career & Professional Development Opportunities

Recognition of Service Awards ($ Gift Cards)

Safe, Diverse & Inclusive Work Environment with a Supportive Culture

ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

DETAILS OF THE ROLE

Location: Melbourne Airport

Full time position: 76 hours’ fortnightly

2 week rotating roster

Availability to work a flexible schedule including weekends and public holidays

Applicants must be at least 18 years old, hold full Australian working rights. It is recommended to have your own form of reliable transport due to the early/late hours of work.

Only candidates that are successful for short listing will be contacted.

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📌 MAC Counter Manager (Port Phillip City)
🏢 Lotte Duty Free
📍 Port Phillip City