Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customer.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Complete in workshop repairs as required
Additional Information
2 weeks on / 1 week off Roster - 12hr shifts
Competitive Annual Salary – Inclusive of applicable penalties and shift allowance.
20% Remote Location Allowance
All your Safety equipment / PPE and uniforms are provided and laundered
Domestic Relocation from across Australia may be offered for the right candidate
Local Valid Drivers License is required
To be successful in this role you will need the following:
Apprentice Trained Engine Technician (Cert III) or equivalent
Intermediate level of workshop or field service experience required
Intermediate level knowledge of and/or experience with engine products
Heavy Vehicle Experience preferred
HR License preferred
Job Service
Organization Cummins Inc.
Role Category In office with Flexibility
Job Type Technician
ReqID 2418149
Relocation Package No
100% On-Site No
#J-18808-Ljbffr
📌 Technician - Field Service - 2/1 - Residential (Karratha)
🏢 Cummins Asia Pacific
📍 Karratha
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