Freelance Customer Experience evaluation opportunities across premium and luxury sectors.
Join CXG, a global leader in Customer Experience, and take part in evaluating real customer journeys for the world’s leading premium and luxury brands.
We help brands enhance their customer experience through structured evaluations based on real interactions across physical and digital touchpoints. As part of the expansion of our freelance network, we are looking for reliable, detail-oriented individuals to conduct Customer Experience evaluations in Australia.
This is a freelance, project-based opportunity. Assignments are compensated, clearly structured, and offered based on your location and availability.
The Role As a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide objective, structured feedback through our digital platform.
This opportunity is ideal for students, early-career professionals, or anyone looking for flexible, occasional freelance work.
Responsibilities
Select assignments based on your availability and location
Visit assigned locations and evaluate the full customer experience
Observe key details such as service quality, environment, and customer interactions
Assess both physical and digital touchpoints, including follow-up communication
Submit clear, structured, and objective feedback through short online questionnaires
Selection Process
Apply through this platform live.cxg.com
Short screening process
Access to available assignments in your area
Requirements
Must have a valid driving license
Strong attention to detail and observational skills
Ability to provide objective and structured feedback
Reliable and punctual in completing assignments and reports
Comfortable interacting in a retail environment
Advantages
Freelance, project-based collaboration
Flexible schedule – choose assignments based on your availability
Paid assignments (details provided per project)
Opportunity to work with leading luxury brands
Access to a global community of evaluators
Freelance Luxury Brand Evaluator | Brisbane, AU • Brisbane, QLD, AU