Additional Information

Job Number 26119551

Job Category Rooms & Guest Services Operations

Location 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type

Non-Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Rooms Controller because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary

Assign rooms according to guest requests and preferences whenever possible

Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail

Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure

Take guest reservation and perform cash handling & credit card responsibilities

Confirm reservations and cancellations whilst communicating status to appropriate departments

Organise and coordinate check-in/pre-registration procedures for arriving groups.

About You

Experience with OPERA property management system or similar

Relevant experience in a similar supervisory role

Working rights in Australia

Enthusiastic to expand your career

Self-motivated, driven and energized in a fast-paced setting

Armed with smart solutions and a can-do attitude

Our Benefits

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations,



time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

#s-dni

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

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📌 Rooms Controller (Sydney)
🏢 Sheraton Hotels & Resorts
📍 Sydney