Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a robust sense of partnership and that’s exactly what you'll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview We have an exciting new opportunity for a Client Services Coordinator to join our Client Services team. You will provide general administrative and coordination support across the Client Services function, to ensure we provide exceptional service and client experience to both current and potential clients. You will play a key role helping the team stay organised, responsive and well prepared in its management of client relationships.

How you'll make an impact

Assist the Client Services team in managing and maintaining client account information, including data entry, updating customer information, and generating reports

Coordinate Victorian tender responses, including inputs from subject matter experts

Maintain and update the customer relationship management (CRM) system, Salesforce, with accurate and up-to-date client information

Utilise Excel and other database tools to collect, organize and analyse data





Support the Client Services team in preparing presentations, client reports etc

Assist in the preparation and organization of meetings, conferences, and events

Respond to client inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally

About you

Proven experience as an administrative assistant or in a similar role, preferably in a claims, sales or client services environment

Proficient in Microsoft Excel and other database tools, with the ability to analyse and manipulate data effectively

Experience with customer relationship management (CRM) systems, preferably Salesforce

Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines

Strong attention to detail and accuracy, ensuring data integrity and quality

Exceptional communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams

Strong problem-solving skills, with the ability to think critically and propose effective solutions

Ability to work independently and collaboratively in a fast-paced, dynamic setting.

What we can offer you

Attractive remuneration packaging & flexible work arrangements including Work from Home

Opportunities for career growth and professional development

Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages

A friendly, collaborative and supportive working environment

A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs

Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application.

Please note that agency applications will not be considered for this position.

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📌 Client Services Coordinator (Port Phillip City)
🏢 Arthur J. Gallagher (Ajg
📍 Port Phillip City