Casual Guest Service Agent – Surfers Paradise Sovereign Gold Coastis seeking a professional and reliable Guest Service Agentto join our Front Office team in a casual position. Located on the outskirts of the busy Surfers Paradise , Sovereign Gold Coast is a well-established tourist destination known for it's shorter stay leisure guests or those attending nearby local events and conferences. Our personalised service, loyal guest base and supportive team culture make Sovereign what it is today. We are also proudly part of Seabreeze Resorts, a growing portfolio of hotels and resorts throughout South East Queensland. The Role We are looking for a friendly, customer-focused Guest Services Agent to join our close-knit hotel team. This role would suit someone looking for a few days a week who enjoys meeting and assisting guests, working independently and being part of a growing resort-style property. You will be welcoming and approachable while also maintaining professional standards and sound business practices across all aspects of the role. We are looking for someone who is genuinely guest-focused, enjoys creating a positive experience for our guests and is equally comfortable dealing professionally with contractors, owners and other stakeholders. The role offers a variety of hours, with weekend availability essential. Additional hours will be available during our upcoming busy peak periods and to cover staff leave. There are no late-night shifts, with shifts generally finishing around 6.00 pm or 7.30 pm. If you enjoy working with people,
take pride in providing great service and would like to be part of a friendly and supportive hotel team, we would love to hear from you. Key Responsibilities Welcoming guests and providing exceptional customer service Managing check-ins and check-outs Handling reservations and guest enquiries Processing payments and daily front office transactions Assisting guests with local recommendations and requests Coordinating with housekeeping and maintenance teams Maintaining presentation standards throughout the hotel About You Previous hotel, reception, accommodation or customer service experience preferred Robust communication and interpersonal skills Professional presentation and friendly nature Ability to work independently and take initiative Strong attention to detail and organisational skills Reliable and committed to flexibility of weekend shifts Gold Coast-based applicants preferred Why Join Us? Flexible hours with work-life balance Additional shifts available throughout the year Supportive and experienced team environment Resort style atmosphere with a strong focus on guest experience Opportunity to grow within the expanding Seabreeze Resorts Group Located across from Marriott - located 5 minute walk to G Link Tram If you are passionate about hospitality and looking for a long-term opportunity within a growing hotel group, we would love to hear from you. There are genuine opportunities for career progression and professional development for the right person as our business continues to grow.