Customer Service Representative – Logistics (Full Time) TLC Enterprise
is a proud
family-owned and operated logistics company , based in Truganina, VIC. We specialise in
transport, warehousing, and distribution services
across Australia, delivering dependable and flexible solutions to our customers every day.
At TLC, our people are at the heart of everything we do. We’re a close-knit team that values reliability, respect, and strong relationships—with both our staff and our customers.
About the Role We’re seeking an enthusiastic and detail-oriented
Customer Service Representative
to join our growing logistics team. You’ll be the first point of contact for our customers, handling bookings, tracking deliveries, and ensuring every job runs smoothly from start to finish.
This is a great opportunity for someone with excellent communication skills and a passion for customer service who enjoys working in a fast-paced logistics environment.
Key Responsibilities
Manage incoming customer inquiries via phone and email
Book and track transport and warehouse jobs
Liaise with drivers, warehouse, and operations teams to ensure smooth delivery performance
Provide updates and proactive communication to customers
Handle paperwork, PODs, and data entry in transport management systems
Assist with resolving delivery or service issues quickly and professionally
Skills & Experience
Previous experience in
transport, logistics, or warehousing
(preferred)
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to multitask and prioritise in a fast-paced environment
Proficient in Microsoft Office and general computer systems
Positive attitude, team player, and customer-first mindset
Why Join TLC Enterprise
Family-owned and operated – you’ll be part of a team that values you
Supportive, friendly, and stable work setting
Opportunities for career development and growth
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📌 Customer Service Representative – Logistics (Full Time) (Port Phillip City)
🏢 TLC Enterprise
📍 Port Phillip City
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