Customer Service & Work Order Administrator The Mould Doctor

Full-time position, Monday to Friday

Permanent part-time may be considered for the right candidate

About the Role The Mould Doctor is looking for a reliable, organised and customer-focused person to join our Customer Service Team.

This is a busy role combining customer service, administration and a high volume of data entry.

A large part of your day will involve receiving and processing work orders from property managers, customers and other clients, entering information accurately into our systems and making sure every job has the correct details before it progresses through the business.

You will also be one of the first points of contact for our customers, so being confident on the phone, professional in your communication and comfortable helping people is important.

This role would suit someone who enjoys structured administrative work, likes keeping information organised and takes pride in getting the details right.

Your Day-to-Day Responsibilities

Answering incoming customer phone calls

Responding to customer enquiries by phone and email

Receiving and processing incoming work orders

Entering work order information accurately into our CRM and operating systems

Creating and updating customer, property and job records

Checking work orders to make sure all required information has been provided

Following up customers, property managers and clients where information is missing or requires clarification

Updating job information as new instructions or information are received

Reviewing customer and property details for accuracy

Processing customer requests and directing them to the appropriate internal team

Monitoring incoming emails and work requests

Uploading documents and supporting information against customer and job records





Maintaining accurate notes and records of customer communications

Completing general data entry and administration

Assisting other members of the Customer Service Team during busy periods

Supporting the wider business with day-to-day administrative tasks

A Big Part of This Role Is Data Entry While customer service is a key part of the position, this role also involves a significant amount of computer-based administration and data entry.

You will regularly be entering detailed information from work orders, emails and customer conversations into our systems.

Accuracy matters.

The information you enter is relied upon by other teams throughout the business, so we are looking for someone who can work efficiently while still checking the details.

You should be comfortable spending a significant part of your working day using a computer and working across multiple systems.

About You To be successful in this role, you will ideally have:

At least 1 year of administration, customer service or data-entry experience

Confidence speaking with customers over the phone

Strong computer skills

Good knowledge of Microsoft Outlook, Word and Excel

Experience using a CRM, job management, order management or similar system would be highly regarded

Fast and accurate data-entry skills

Exceptional attention to detail

Good written communication skills

The ability to follow documented processes

Strong organisational skills





The ability to manage multiple tasks and priorities

The confidence to follow up missing or unclear information

The ability to work independently while also being part of a busy team

A reliable and consistent approach to your work

What We Are Really Looking For You do not need to know everything from day one.

We can teach you our systems, processes and the mould remediation industry.

What is harder to teach is attitude.

We are looking for someone who:

Genuinely enjoys helping customers

Is comfortable working with computers and entering detailed information

Takes pride in being accurate

Is happy to ask questions when something does not look right

Follows things through rather than leaving them for someone else

Is a strong team player

Is dependable and turns up ready to contribute

Wants to learn and improve

Can stay organised when the workload gets busy

About The Mould Doctor The Mould Doctor is an established Australian business providing mould inspection, testing and remediation services.

Our Customer Service Team plays an key role in making sure customers receive a professional and seamless experience from their first contact with us.

As our business continues to grow, we are continuing to improve the way customer enquiries, work orders and job information move through the business.

This role is an important part of making sure that information is captured correctly from the beginning.

Employment Opportunity We are seeking a permanent full-time team member working Monday to Friday.

For the right candidate, we may also consider a permanent part-time arrangement.

Interested? If you are customer-focused, computer literate, organised and enjoy working with detailed information, we would love to hear from you.

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📌 Customer Service & Work Order Administrator (Port Phillip City)
🏢 The Mould Doctor
📍 Port Phillip City