About The Role You’ll keep the office running smoothly — the steady, organised presence that lets our support and coordination teams focus on participants. From answering phones and managing files, to data entry and supporting NDIS claiming, you’re the dependable backbone of Superior Care.

About The Role This role also extends into compliance support — helping maintain the records, policies, registers, and audit‑trail documentation that keep SCS in line with NDIS Quality & Safeguards Commission requirements. Compliance is a meaningful part of the role, not just a side task.

Part‑time, 9am–5pm, minimum 3 days per week with flexibility on which days suit you. Office‑based with some flexibility for work‑from‑home days. You’ll be part of a friendly office team that values reliability, a calm head under pressure, and a positive attitude.

What You’ll Be Doing

Reception duties — greeting visitors, answering the main phone line

Answering phones and emails professionally; directing calls to the right person

Managing participant files and records with confidentiality and accuracy

Data entry into our systems (NDIS records, participant info, support records)

Supporting rostering and scheduling for Support Workers (Excel-based)

Compliance support — maintaining registers, policies, and audit‑trail documentation aligned with NDIS Quality & Safeguards Commission requirements

Assisting with NDIS claiming through PRODA / NDIA portal (depending on your experience)

Coordinating meetings, preparing agendas and minutes

Maintaining office supplies and equipment

General office administration — filing, printing, organising

Supporting compliance with privacy and confidentiality requirements

Being a friendly first point of contact for families, participants, and staff

Systems You’ll Use

Brevity Care (NDIS provider software)

PRODA / NDIA portal (NDIS claiming)

Xero / MYOB (accounting reference)





Microsoft 365 / Outlook

Excel (rostering and scheduling)

Note:

Payroll is handled separately by another team member, so this role does not assist with payroll directly.

Reporting & Pay

Reports to: Senior Management

Pay rate: SCHADS Award (level adjusted based on experience)

What You’ll Need (Mandatory at Hire)

NDIS Worker Screening Check

First Aid certification

CPR certification

NDIS Worker Induction Modules (completed)

Working With Children Check (WWCC)

Driver’s licence (current)

Personal vehicle

Full comprehensive car insurance

Right to work in Australia

Strong computer skills (Microsoft Word, Excel, Outlook, database entry)

Excellent phone manner and written communication

Attention to detail and organisational skills

Ability to maintain confidentiality and handle sensitive information

Reliability and a professional attitude

Comfortable juggling multiple priorities in a busy environment

Nice to Have

Experience in healthcare, disability services, or NDIS administration

Familiarity with NDIS claiming and reporting processes

Experience supporting compliance or audit activities

Experience with rostering or scheduling

Previous reception or office administration experience

Formal administration training or qualification

Familiarity with accounting software (Xero, MYOB, or similar)

What We Offer

Part-time rate based on hours worked, in line with the SCHADS Award

Adaptable day options (minimum 3 days per week, 9am–5pm) within agreed working pattern

Hybrid working — some flexibility for work‑from‑home days

Comprehensive paid training and induction in our systems and processes

Ongoing professional development budget

Team events and social connection

Supportive office team and culture

Reliable, consistent hours

Being part of a mission-driven organisation

6‑month probation period; 2 weeks’ notice once confirmed

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📌 Admin Officer (Sydney)
🏢 Superior Care Solutions
📍 Sydney