Franchise and Office Support Coordinator This is an entry-level coordination and administration role with training provided. You will be the first point of contact for routine franchisee and customer enquiries, helping with straightforward questions and directing more complex matters to the appropriate member of the Head Office team. You will also assist with reading guides, catalogues and weekly franchise newsletter, maintain documents and support resources, update product and website information, and provide administrative assistance to the Head of Buying and Marketing.

Key responsibilities

Monitoring franchise support inbox and responding to routine enquiries

Directing queries to the appropriate Head Office team member and following up outstanding requests

Responding to routine customer telephone and email enquiries

Providing basic assistance with common point-of-sale and system questions

Assisting with buying, marketing and conference administration

Helping coordinate reading guides, catalogues and other publications

Collecting and checking product information, prices, cover images and publisher content

Proofreading content and checking completed work for accuracy





Compiling the weekly franchise newsletter using an established template

Updating documents and resources on SharePoint site

About you

Valuable written and verbal communication skills

Strong attention to detail

Ability to organise work and meet deadlines

Ability to manage competing priorities without losing track of deadlines or follow-up

Helpful, patient and approachable manner

Confidence using Microsoft Office and learning new systems

Ability to follow established processes and instructions

Confidence to ask questions and elevate matters when needed

Reliable approach and good follow-through

Ability to work independently and contribute to a small team

About us

Collins Booksellers is an Australian-owned network of community bookshops located across Australia. Our Head Office team provides franchisees with the systems, resources and practical assistance they need to operate their local bookshops. We are a collaborative team that values Care, Collaboration, Curiosity and Community.

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📌 Franchise and Office Support Coordinator (Port Phillip City)
🏢 Collins Booksellers
📍 Port Phillip City