Dental Receptionist / Front Desk Coordinator Malvern East | $32–$35 per hour plus super, depending on experience

Permanent Full-Time | 4-Day Week | No Weekends

Are you warm, organised and naturally good at making people feel welcome?

Victorian Dental Group is looking for a Dental Receptionist / Front Desk Coordinator to become an important part of our established Malvern East team.

We’re an independent, multidisciplinary dental practice where patients are known by name and thoughtful care genuinely matters. You’ll join a friendly and experienced team with clear systems, supportive leadership and a shared commitment to providing an excellent patient experience.

Why you’ll enjoy working with us

Permanent full-time position across four weekdays

No weekend work

Competitive pay based on your experience

A secure, supportive and genuinely collaborative team

Structured systems, clear responsibilities and a thorough induction

Training provided in CareStack dental management software

Modern, bright and calming practice environment

Convenient access to public transport and all-day parking

Friendly, respectful patients who value the care they receive

Opportunities to develop your skills in patient and treatment coordination

About the role You’ll be one of the first people our patients speak to and an important part of ensuring their experience feels welcoming, organised and seamless.

Your responsibilities will include:

Welcoming patients and building genuine rapport

Managing phone calls, emails and appointment enquiries

Coordinating the appointment book and supporting efficient patient flow

Processing payments, accounts and HICAPS claims





Maintaining accurate patient information and correspondence

Assisting with treatment plans and appointment coordination

Communicating clearly with patients about their next steps

Supporting the clinical and administrative team with day‑to‑day practice operations

About you You may already be an experienced dental receptionist or dental assistant looking to move into a front‑office role. We’re also open to candidates from medical reception, professional services or premium customer‑service environments who have the right transferable skills.

You’ll be well suited to the role if you:

Are warm, approachable and confident communicating with people

Enjoy creating a positive and reassuring patient experience

Are organised and comfortable managing competing priorities

Communicate professionally by phone, email and in person

Have strong computer literacy and attention to detail

Take ownership of your work while enjoying being part of a team

Have appropriate Australian working rights

Previous dental reception or assisting experience is highly regarded, but not essential for an exceptional candidate. Training in our practice systems and CareStack software will be provided.

About Victorian Dental Group Victorian Dental Group is a modern boutique practice in Malvern East providing general, preventive and specialist dental care. We’re proud of the long‑term relationships we’ve built with our patients and the supportive, multidisciplinary team behind their care.

We’re looking for someone who wants more than simply a reception job, someone who would enjoy becoming a trusted and valued member of our practice.

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