As a Medical Receptionist at HandsOn Therapy, you will be an important part of our front-of-house team and the first point of contact for our patients. You will be responsible for creating a positive, welcoming and professional experience for every patient who interacts with our reception team. You will play an important role in ensuring patients feel comfortable, valued and well supported from the moment they arrive. This is a fast-paced, people-focused role suited to someone who enjoys interacting with patients, can confidently manage competing priorities and takes pride in providing excellent customer service.

Key responsibilities

Creating a positive, welcoming and professional experience for every patient

Welcoming patients and providing a friendly and approachable first point of contact

Answering incoming phone calls and assisting patients with enquiries

Booking, confirming and managing patient appointments

Checking patients in and out of their appointments

Communicating with patients, therapists and other healthcare professionals

Maintaining a professional and welcoming reception environmentResponding to emails and patient enquiries in a timely manner





Assisting patients with general queries and providing appropriate information

About you

Is calm, warm, welcoming and professional

Enjoys working with people and providing excellent customer service

Is confident answering phones and communicating with patients

Is reliable, punctual and takes pride in their work

Has excellent communication and interpersonal skills

Has strong attention to detail

Can work confidently in a fast-paced environment

Can manage multiple patients, phone calls and competing priorities

Is confident learning and using recent computer systems and technology

About us At HandsOn Therapy, we are passionate about providing exceptional patient care and creating a positive experience for every patient who visits our clinics. We are a growing business that values teamwork, professionalism, accountability, great communication, a positive and welcoming workplace, continuous improvement, and providing an exceptional experience for our patients and healthcare partners.

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📌 Medical Receptionist (Brisbane)
🏢 HandsOn Hand Therapy
📍 Brisbane