We are a fast-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we’re passionate about creating products our customers love and a brand they feel connected to.

About Us We are a fast-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a robust focus on quality, creativity, and customer experience, we’re passionate about creating products our customers love and a brand they feel connected to.

About the Role We’re looking for a friendly, organised, and proactive Customer Service Representative to join our team. This is an in-house role where you’ll be the first point of contact for our customers, ensuring every interaction is smooth, helpful, and aligned with our brand.

You’ll work closely with our warehouse and operations team to ensure orders are processed efficiently and customers are kept informed every step of the way.

Key Responsibilities

Respond to customer enquiries via email, social media, and live chat

Assist customers with orders, product recommendations, and general enquiries

Manage order changes, tracking requests, and delivery updates

Handle returns, exchanges, and refunds

Process wholesale orders and create invoices

Greet & serve customers within our warehouse shop





Liaise with the warehouse team to resolve order issues

Maintain accurate customer records and communication notes

Provide feedback on customer trends, issues, and opportunities for improvement

Some operations and warehouse support may be required during busy periods

About You

Previous experience in customer service (eCommerce or retail preferred)

Strong written communication skills

Highly organised with strong attention to detail

Confident problem-solver who can think on their feet

Comfortable using systems like Shopify, email platforms, or similar tools

Positive, team-oriented attitude

Motivated and positive

Proactive and can demonstrate great initiative

Bonus Points If You Have

Experience with Shopify or similar e-commerce platforms

Experience in a product-based or online retail business

An interest in lifestyle, home, or fragrance brands

Leadership experience

What We Offer

Supportive and friendly team environment

Opportunity to grow within a fast-growing brand

Staff discounts on products

Be part of exciting product launches and campaigns

Flexible Hours/ Days

Working Hours

This is a part-time role located at our Milkwick Warehouse in Pakenham

20 - 30 hours per week (negotiable)

Flexibility required during peak periods

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📌 Customer Service Representative (Port Phillip City)
🏢 Milkwick
📍 Port Phillip City