Gaming Supervisor Casual (Graveyard Shift) Epping Plaza Hotel Epping Plaza Hotel is seeking an experienced and motivated Gaming Supervisor to join our professional team in an overnight graveyard shift role. This position is ideal for a hospitality professional who thrives in a fast-paced environment, has exceptional problem-solving abilities, and can confidently oversee gaming operations while delivering outstanding customer service.

Key Responsibilities

Supervise all overnight gaming room operations

Ensure compliance with Victorian gaming, liquor, and responsible gambling legislation

Deliver exceptional customer service and build positive guest relationships

Lead, mentor, nurture, and support team members to achieve individual and venue goals

Foster a positive team culture focused on service excellence, accountability, and continuous improvement

Monitor gaming floor activity and assist patrons with gaming machine enquiries

Perform gaming, cash, and operational audits

Conduct security and venue compliance checks

Handle large cash transactions accurately and professionally

Balance tills, process payouts, and maintain cash control proceduresPrepare and serve beverages in accordance with RSA requirements

Maintain venue presentation, cleanliness, and stock levels

Promote venue memberships, loyalty programs, and current promotions

Respond effectively to customer concerns, incidents, and operational challenges

About You





Minimum 2 years' experience in a Gaming Supervisor or similar leadership role within a hotel, club, or casino environment

Exceptional problem-solving and decision-making skills

Strong cash handling, reconciliation, and auditing experience

Proven ability to coach, develop, and support team members to achieve high performance standards

Thorough understanding of Victorian gaming compliance and responsible gambling requirements

Experience across gaming, bar service, wagering, and customer service operations

Confident communicator with excellent leadership skills

Ability to remain calm and skilled under pressure

Highly reliable, organised, and self-motivated

Comfortable working independently during overnight shifts

Essential Requirements

Current Victorian RSA Certificate

Current Victorian RSG Certificate

Current Victorian Gaming Employee License

Availability to work overnight graveyard shifts, including weekends and public holidays

Desirable (Not Essential)

TAB Accreditation (TAB Basics and/or Advanced)

First Aid Certificate

What We Offer

Supportive and professional team environment

Ongoing training and development opportunities

Career progression pathways

Opportunity for permanent full-time employment for the right candidate

If you have a passion for hospitality, strong leadership skills, exceptional attention to detail, and a commitment to developing and supporting your team while maintaining the highest compliance standards, we would love to hear from you.

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📌 GRAVEYARD SUPERVISOR (Port Phillip City)
🏢 Epping Plaza Hotel
📍 Port Phillip City