Customer Service Representative - Bowral As a Customer Service Representative, you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week,working afternoon shiftsTuesday-Friday (6 hours each day) at our Bowral branch.

About the role

Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with your Branch Manager and team to collectively achieve the goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customerservice, in any industry, and an interest in financial services

Available for afternoon shiftsTuesday to Friday

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps





Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A adaptable approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

The willingness to travel within the region as required for training or staff relief.

About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

A supportive culture that actively promotes inclusion and the wellbeing of our employees

Competitive remuneration

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Genuine investment in your learning and professional growth.

Applications close 20 September2026.

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📌 Customer Service Representative - Bowral
🏢 Imb Bank
📍 Bowral