Casual Duty Manager | Nights & Weekends – Acacia Ridge Hotel

Love hospitality? Lead from the floor? Thrive when the venue is buzzing?

Acacia Ridge Hotel is looking for an experienced and hands‑on

Casual Duty Manager

to join our management team, with hours available predominantly across

evenings, late nights and weekends .

Known locally as The Ridge, Acacia Ridge Hotel is a proud Brisbane local offering food and beverage, a large gaming room, TAB and Keno, motel accommodation and multiple function spaces.

But more importantly, we want to be the pub that

feels like home .

A place where our regulars are remembered, new customers are welcomed and every guest feels genuinely looked after.

We’re looking for a Duty Manager who understands that great hospitality starts with the team on the floor.

This isn't about sitting in an office and watching the night happen.

You’ll be right in the middle of it.

The Role As Duty Manager, you will take ownership of the venue and team during your rostered shifts, working closely with our General Manager and broader leadership team.

Your responsibilities will include:

Managing the overall operation of the venue while on shift

Maintaining a strong and visible management presence on the floor

Leading, motivating and supporting a fun and energetic team

Coaching, training and mentoring staff to maintain standards and develop their skills

Driving exceptional customer service across the venue

Managing busy evening and late-night trade

Supporting bar, gaming, TAB and Keno operations

Managing customer concerns and incidents calmly and professionally

Working closely with security during late-night trade

Ensuring liquor, gaming, RSA/RSG and venue compliance requirements are followed

Maintaining strong venue presentation, cleanliness and service standards





Monitoring labour and making sensible staffing decisions based on trade

Assisting with cash handling, reconciliations and closing procedures

Supporting stock management and stocktake processes

Communicating clearly with the management team at shift handover

Being willing to jump in and help wherever the venue needs you

At The Ridge, our Duty Managers don't simply supervise a shift.

They set the tone for it.

About You We're looking for someone who brings confidence, energy and genuine hospitality leadership.

Ideally, you will have:

Previous experience as a Duty Manager, Supervisor or hospitality manager

Strong food, beverage and gaming experience

Confidence managing a busy licensed venue

Valuable knowledge of gaming, TAB and Keno

Strong leadership and people-management skills

A passion for customer service

High standards of presentation and attention to detail

The ability to coach, train and professionally direct staff

Strong time-management and organisational skills

Confidence managing incidents and difficult situations

An understanding of labour control and commercial venue operations

The ability to think on your feet and adapt when trade changes

A positive attitude and willingness to work as part of a developing management team

Functions, events or accommodation experience would be advantageous

Qualifications You should hold the appropriate Queensland qualifications relevant to the role, including:

Current RSA

Current RSG

RMLV





Approved Manager

CLO

Current First Aid highly regarded

If you already have strong hospitality leadership experience but are still completing one of the above qualifications, we'd still encourage you to apply and tell us where you're currently at.

Availability This is a

casual position with hours available , particularly across:

Evening shifts

Late-night trade

Friday and Saturday nights

Weekends Public holidays and peak trading periods

You need to be genuinely comfortable with

late finishes .

We want to be upfront about the hours because we're looking for somebody whose availability actually matches the role and who enjoys the energy of nighttime hospitality.

Why The Ridge? Acacia Ridge Hotel has been part of its local community for a long time, but we're always looking at how we can become better.

We value people who bring ideas, take ownership and aren't afraid of change.

You’ll work across a venue with plenty of variety and be part of

Monarch Hotels , a growing hotel group where strong performers have the opportunity to develop alongside the business.

We want managers who notice when something isn’t right and do something about it.

Managers who know their regulars.

Managers who back their team.

And managers who understand that sometimes the smallest interaction is what makes a customer decide to come back.

Opportunity Awaits If you’re driven, reliable and love the atmosphere of a busy pub, we’d love to hear from you.

If you want to simply hold the keys, this probably isn’t the role for you.

If you want to

lead the shift, support the team, know the customers and help make The Ridge the best version of itself , we’d love to meet you.

Acacia Ridge Hotel | Monarch Hotels

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📌 Venue Duty Manager (Brisbane)
🏢 Acacia Ridge Hotel
📍 Brisbane