Role: Customer Identity and Access Management (CIAM) Operations Team Lead Contract: 18 months initial contract, possible extension Locations: ACT, NSW, and QLD - hybrid Clearance:

must be able to obtain

NV1

Eligibility:

Australian citizens only --

About the Role:

Lead a CIAM operations team to ensure the reliability, stability and performance of a high-profile identity platform. Drive operational excellence through improved monitoring/observability, runbooks, incident reduction, process optimisation and automation.

Key responsibilities Lead and coach the CIAM ops team; manage priorities and service outcomes Monitor platform performance; report on operational metrics Manage incidents/end-to-end investigations (logs, root cause) Coordinate releases and operational change Improve SOPs/runbooks and cross-team operating processes

Qualifications Strong

OAuth 2.0 / OIDC , token lifecycle, federation,



authN/authZ knowledge Proven operations leadership (capability uplift, performance support, continuous improvement) Robust stakeholder management and coordination skills Experience creating/maintaining operational documentation High-volume, externally facing digital service SaaS/cloud identity (or hybrid) + observability/log analytics tools APIs (REST/JSON), certificates/secrets, integration troubleshooting

Role closing on 23rd Sep 2026.

Peoplebank

and

Leaders IT

are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you. #J-18808-Ljbffr

📌 CIAM Operations Team Lead (Gold Coast)
🏢 Peoplebank Australia QLD
📍 Gold Coast