Canberra | NV1 Clearance Required (with willingness to uplift to NV2)

Make an Impact Through Better IT Service Experiences Every great technology experience starts with strong service management behind the scenes.

We're looking for an

ITSM Support Specialist

to support service requests, incident management, and problem management activities while working closely with users and stakeholders to improve service delivery outcomes. This is an excellent opportunity for someone looking to grow their career in

IT Service Management, Service Delivery, or Business Analysis .

What You'll Be Doing

Support Service Request, Incident, and Problem Management processes

Gather and document user requirements accurately

Monitor requests and support SLA performance

Communicate updates with users and stakeholders

Maintain service catalogues, forms, and documentation

Assist with user stories, process mapping, and business requirements

Participate in Major Incident Management activities

Support root cause investigations and problem management processes





Collaborate with experienced ITSM professionals and build practical service management expertise

What We're Looking For

NV1 Security Clearance (with willingness to uplift to NV2)

ITIL 4 Certification (mandatory)

Strong communication and stakeholder engagement skills

Exposure to ITSM or Service Desk environments

Experience with tools such as ServiceNow, BMC Helix, Jira Service Management, Ivanti, or similar platforms

Analytical thinking and problem-solving abilities

Solid organisational and time management skills

Why Join Us? This role offers hands-on experience across ITIL practices, stakeholder engagement, process improvement, and service operations, providing a strong foundation for a long-term career in IT Service Management.

If you're passionate about helping people, improving processes, and delivering better service experiences, we'd love to hear from you.

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📌 IT Service Management (ITSM) Support Specialist (Canberra)
🏢 Unisys
📍 Canberra