Progress with purpose at one of Australia’s largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Very broad range of IT experience available to the right candidate

12 ninths fixed term contract

Hybrid/Flexible Working arrangements available

Location - Melbourne

About the role The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities.

This role is responsible for resolving complex incidents, supporting frontline staff, and maintaining strong relationships with stakeholders to ensure ICT services support safe and effective care delivery.

Your main duties will include:

Support a collaborative and high-performing team environment

Minimise disruption to clinical and operational services

Handle complex and high-impact calls

Contribute to service improvement initiatives

Build solid relationships with site staff

Provide guidance and support for others within Service Delivery

Participate in on-call roster and provide support for critical incidents

Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s

values of healing, hospitality, stewardship, and respect.

Will involve after hours support from time to time





About you

Demonstrated experience in ICT support within complex environments

Strong technical troubleshooting skills

Ability to manage escalated incidents

Strong communication and stakeholder engagement skills

Have access to a car and valid current drivers license

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role

You will be required to provide evidence of immunisation as required for your role

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📌 Senior Service Delivery Analyst (Port Phillip City)
🏢 Little Company of Mary Health Care
📍 Port Phillip City