Dental Treatment Coordinator | Patient Experience & Sales Are you an experienced Treatment Coordinator who loves helping patients say

yes to the treatment they really want ?

Or perhaps you're working in dental, healthcare, beauty, hospitality or another customer-focused environment and know you have the communication skills, confidence and drive to take the next step?

Aesthetik Dental is looking for a confident, motivated and genuinely people-focused Treatment Coordinator to join our team.

This is a rewarding role for someone who enjoys building relationships, understanding what patients want and helping them move confidently from enquiry through to treatment.

You don't need to think of yourself as a "salesperson" — but you do need to be comfortable having commercial conversations, following up opportunities and asking for the booking when the time is right.

About the role As our Treatment Coordinator, you will be an important part of the patient's journey from their first enquiry through to treatment.

You'll work closely with our clinical team to understand each patient's needs, explain treatment options clearly and help patients make informed decisions about their care.

You'll also manage and follow up warm enquiries, ensuring that opportunities don't get lost and that every patient receives a prompt, professional and personalised experience.

Your day may include:

Responding to and following up warm patient enquiries

Booking new patient consultations

Conducting consultations in person and virtually





Building rapport and establishing trust with patients

Understanding patient needs, motivations and concerns

Explaining treatment plans and options clearly and confidently

Helping patients overcome uncertainty and make informed decisions

Following up patients who are considering treatment

Working closely with dentists and the clinical team

Working towards agreed booking, conversion and revenue targets

Delivering an exceptional patient experience from first contact through to treatment

About you We’re looking for someone who is:

Confident, warm and naturally engaging with people

An excellent communicator over the phone and face-to-face

Comfortable discussing treatment and investment with patients

Highly organised and excellent at follow-up

Motivated by achieving results and exceeding expectations

Confident handling questions, concerns and objections

Resilient, proactive and able to manage a busy workplace

Professional and committed to delivering a premium patient experience

A genuine team player who enjoys working closely with clinicians and the wider practice team

Experience Previous experience in

dental practice exposure, healthcare, medical, cosmetic,



beauty or another high-touch customer environment

will be highly regarded.

Sales experience is advantageous, but

we are more interested in your ability to communicate, build trust and achieve results than your job title.

If you are already an experienced Dental Treatment Coordinator, we'd love to hear from you.

Why join Aesthetik Dental? We are building a different kind of dental experience — combining high-quality clinical care, technology, patient experience and a strong focus on doing the right thing for every patient.

You'll be joining a team where your contribution is visible and where there is genuine opportunity to grow.

You'll receive:

Competitive salary + superannuation

Performance incentives

Ongoing Treatment Coordinator and sales training

Support from an experienced clinical and management team

Modern technology and systems

Career progression as our group continues to grow

Dental benefits for you and your immediate family

A role where your results and development are recognised

This role is for you if... You are someone who can make a patient feel comfortable within minutes.

You listen carefully, ask the right questions, understand what matters to the patient and can confidently guide them towards the next step.

You're organised enough to follow up every opportunity — and commercially driven enough to care about the result.

If that sounds like you, we'd love to meet you.

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📌 Dental Treatment Coordinator | Patient Experience & Sales (Port Phillip City)
🏢 Aesthetik Dental
📍 Port Phillip City