Administration Officer- Private Psychology Practice NQ Family Therapy Centre Pty Ltd – Gulliver QLD

We are seeking an experienced

Administration Officer

to join NQ Family Therapy Centre Pty Ltd in our Gulliver, Queensland location. This is a

part‑time position working on

Mondays & Fridays with the potential for an additional day. The role offers flexibility whilst supporting the essential administrative functions of our busy private psychology practice. As Administration Officer, you will be the backbone of our operations, ensuring smooth day‑to‑day functioning and providing vital support to our clinical and management teams. This role is crucial to maintaining the high standards of service delivery our clients expect whilst supporting our therapists and administrative staff.

Key responsibilities

Manage client scheduling, appointment bookings and cancellations using practice management software

Process client invoicing, payments and maintain accurate financial records

Handle telephone enquiries and provide professional, courteous support to clients and referring practitioners

Maintain confidential client files in accordance with privacy legislation and practice protocols

Prepare and process patient documentation, consent forms and intake paperwork

Manage practice supplies, equipment ordering and inventory control

Provide administrative support to clinicians and management, including scheduling and report preparation

Assist with reception duties as required, ensuring a welcoming environment for clients

Contribute to practice compliance by maintaining accurate records and supporting quality assurance processes

What we're looking for

Proven experience in medical or healthcare administration, preferably within a psychology or therapy practice

Proficiency with practice management software and Microsoft Office applications

Solid organisational and time management skills with the ability to prioritise multiple tasks

Excellent communication skills,



both written and verbal, with a professional and courteous approach

Demonstrated ability to maintain confidentiality and handle sensitive information appropriately

Sound understanding of privacy legislation relevant to healthcare settings (such as Privacy Act 1988)

Attention to detail and accuracy in administrative tasks and record‑keeping

Customer service experience and a genuine commitment to supporting client wellbeing

Preferably, knowledge of AHPRA registration requirements or experience working in regulated healthcare environments

What we offer

At NQ Family Therapy Centre Pty Ltd, we believe in creating a supportive and inclusive workplace culture. We offer part‑time flexibility that allows you to maintain a healthy work‑life balance whilst contributing meaningfully to our practice.

You will work within a collaborative team of skilled mental health professionals who are passionate about delivering quality therapeutic services to our community.

We provide a supportive environment where your contributions are valued, and there are opportunities for professional development and learning within the healthcare administration field.

About us NQ Family Therapy Centre Pty Ltd is a private psychology practice committed to providing high‑quality therapeutic services to individuals and families in the Gulliver and wider North Queensland community. We specialise in family therapy and psychological support, working with clients across a range of presenting concerns. Our practice is built on values of professionalism, compassion and evidence‑based practice. We maintain high standards of clinical care and ethical practice, and we are dedicated to creating a welcoming, safe environment for our clients. Our team comprises experienced psychologists and therapists who are committed to supporting positive mental health outcomes and family wellbeing.

Equal Opportunity Statement We are an equal opportunity employer and welcome applications from candidates of all backgrounds.

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📌 Administration Officer- Private Psychology Practice (Townsville City)
🏢 NQ Family Therapy Centre
📍 Townsville City