About OrionVM

OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.

About OrionVM

OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.

The Role This is a versatile role with focus on providing level 2 technical support to our customers, answering support calls and emails and troubleshooting technical problems. In addition to customer support, this role will also support various other business functions including technical sales, marketing and product development.

Responsibilities Reviewing and communicating with customers requiring assistance and ensuring their support requests are resolved as soon as possible Developing documentation,



guides and FAQs to minimise future support request Develop technical briefs of professional standard for internal and external customers Research, diagnose, troubleshoot and resolve technical issues Provide technical training to customers and team members Product testing and evaluation for QA

Benefits Growth opportunities through on-the-job learning Prospect to work with Thought leaders in the Cloud industry Highly experienced solution architects, software developers and other business teams Get exposure to variety of systems and technologies Competitive pay Flexible working options

Qualifications And Skills Tertiary qualification in Computer Science, Information Technology or another relevant technical field At least 1 year of experience working across multiple IT departments At least 1 year of experience in a direct customer facing role Sound understanding of IT hardware, networking, databases, software design and integrations Experience working with various virtualisation technologies Critical thinker with a good sense for problem solving and the ability to think laterally Ability to communicate complex technical concepts with a variety of stakeholders Experienced in documentation and technical writing Excellent verbal and written communication Engaged team player with the ability to collaborate across multiple time zones and deliver under pressure

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📌 SUPPORT ENGINEER (Sydney)
🏢 OrionXOS
📍 Sydney