Working closely with our Service Advisors, technicians and workshop team, this role provides essential administrative support to ensure jobs are accurately processed, customers are kept informed and workshop documentation is completed efficiently.

This is an excellent opportunity for someone with strong administration and customer service skills who is interested in developing their career within the heavy vehicle and automotive industry.

Key Responsibilities As Service Administrator, you will assist the Service team with:

Opening, maintaining and closing workshop job cards and repair orders

Preparing and processing service and repair documentation

Assisting with warranty claims, including gathering and maintaining supporting documentation

Reviewing job cards to ensure labour, parts and relevant information have been correctly recorded

Assisting Service Advisors with customer bookings and workshop scheduling

Providing customers with updates regarding the progress of their vehicles

Processing purchase orders, invoices and other service-related administration

Liaising with technicians, Parts and other departments regarding current jobs

Maintaining accurate customer and vehicle information within dealership systems

Following up outstanding paperwork and ensuring jobs are ready for invoicing

Assisting with general customer enquiries via telephone, email and in person

Providing general administrative support to the Service Department as required

About You You will be a robust fit for this position if you have:

Previous administration or customer service experience

Strong attention to detail and the ability to maintain accurate records

Good computer and data-entry skills

The ability to prioritise competing tasks in a busy environment

Strong communication and interpersonal skills





A proactive approach and willingness to assist wherever required

The ability to work effectively with customers, technicians and other departments

Current Driver's License

Previous experience in an automotive dealership, heavy vehicle workshop, service department, warranty administration or similar environment would be highly regarded but is not essential.

About Us Established in 1978,

Northeast Auto Group

is a national award-winning automotive retail and service organisation employing over 600 people across South Australia, Victoria, Queensland, New South Wales and the Northern Territory.

We deliver a complete customer experience through multiple business units, providing the highest quality service and innovative solutions.

Our group of companies includes light and heavy vehicle dealerships, engineering and manufacturing, and agricultural and construction equipment solutions, partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to ensure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Please note that as part of the recruitment process, you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds.

Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal requirements, Northeast Auto Group conducts random drug and alcohol testing as part of its employment policies.

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📌 Service Administrator (Canberra)
🏢 Northeast Auto Group
📍 Canberra