CIAM Service Manager / CIAM Operations Team Lead Lead Critical Identity Services in a Large-Scale Digital Environment Clearance: Baseline/NV1 Locations: ACT, NSW, VIC or QLD

Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

18-Month Engagement CIAM Service Manager / CIAM Operations Team Lead Lead Critical Identity Services in a Large-Scale Digital Environment Clearance: Baseline/NV1 Locations: ACT, NSW, VIC or QLD

Are you an experienced Identity and Access Management qualified with a passion for operational excellence, team leadership, and customer-focused service delivery? This is an opportunity to lead a specialist CIAM operations function supporting a high-volume, enterprise-scale digital platform.

The Company

Join a large and nationally recognized government-focused organization delivering critical digital services to millions of Australians. This organization is committed to innovation, security, and improving service outcomes through modern identity and access management solutions.

The Role

As the CIAM Service Manager, you will lead a high-performing operations team responsible for ensuring the reliability, stability, and performance of a large-scale Consumer Identity and Access Management platform. You will oversee operational activities, incident management, platform monitoring, releases, and continuous improvement initiatives while providing technical leadership across CIAM technologies and processes.

You will play a key role in strengthening service delivery, driving automation, improving operational processes, and collaborating with cross-functional teams to deliver seamless outcomes for end users.

Responsibilities

Lead and mentor a CIAM Operations team to deliver high-quality service outcomes





Monitor platform performance and ensure operational reliability and stability

Manage releases, incidents, problem investigations, and root cause analysis

Drive continuous improvement initiatives including automation and process optimization

Develop and maintain operational procedures, runbooks, and support documentationCollaborate with internal stakeholders and technical teams to resolve complex issues

Improve observability, monitoring, and operational reporting capabilities

Support the ongoing enhancement of identity and access management services

Foster a culture of operational excellence and continuous learning

Requirements

Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), identity federation, authentication and authorization flows

Demonstrated experience leading and developing operational support teams

Strong organizational skills with the ability to manage competing priorities

Proven stakeholder engagement and collaboration capabilities

Experience developing and maintaining operational processes and documentation

Understanding of token lifecycle management and CIAM operational practices

Positive commitment to supporting diverse communities and inclusive service delivery

Highly Regarded

Experience supporting high-volume, externally facing digital platforms

Experience with SaaS and cloud-hosted identity services

Experience using observability and log analytics tools

Knowledge of APIs, REST services, JSON, certificates, secrets management, and integration troubleshooting

Experience within large government or enterprise environments

Joining Akkodis as a Consultant

Weekly pay

No payrolling processing fees

Upskilling opportunities and training discounts

Consultant gathering events

Akkodis SME meetups and information sessions

EAP support program

Dedicated account management support team

Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications from candidates of diverse backgrounds.

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📌 CIAM Operations Team Lead (Canberra)
🏢 Akkodis
📍 Canberra