Superloop is seeking a Customer Resolution Specialist in Melbourne to manage and resolve customer complaints across channels, including FDV and vulnerable customers, while reducing repeat contacts and building trust. You will handle high-risk situations with discretion and empathy, liaising with internal teams to drive timely outcomes. The role includes proactive problem-solving, root-cause analysis, and documenting cases to ensure end-to-end closure.
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📌 Remote Customer Resolution Specialist | Flexible Hours (Port Phillip City)
🏢 Superloop
📍 Port Phillip City
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