Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit .

Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

About the Role Team Global Express is seeking aFreight Allocator / Same Day Consultantto join our Melbourne Airport team in a permanent full-timerole. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.

Key Responsibilities

Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.

Coordinate Same Day and Premium Services freight movements from booking through to delivery

Allocate and coordinate jobs with drivers, subcontractors and service providers





Monitor freight movements and proactively manage delivery performance throughout the day

Track consignments and ensure service commitments are achieved

Communicate with customers, drivers and operational teams to provide timely updates and manage expectations

Manage operational disruptions, delays and service issues while identifying effective solutions

Prepare customer quotes and process bookings accurately and efficiently

Respond to customer enquiries via phone and email in a professional and timely manner

Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues

Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates

Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations

Ensure Proof of Delivery and operational documentation is completed accurately

Work closely with branches, account managers and operational teams to deliver outstanding service outcomes

Maintain accurate records within internal systems and operational platforms





Follow company procedures and promote a strong commitment to safety and compliance

What You’ll Bring

Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)

Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded

Strong customer service and stakeholder management skills

Excellent communication skills with the ability to build relationships across all levels

Robust problem-solving skills and the ability to make decisions under pressure

High attention to detail and excellent organisational skills

Ability to manage multiple priorities in a time-sensitive environment

Proficiency using Microsoft Office and operational systems

A proactive, team-focused approach with a commitment to delivering exceptional service

An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

#J-18808-Ljbffr

📌 Freight Allocator (Port Phillip City)
🏢 Team Global Express
📍 Port Phillip City