Electrical Service Manager | Leadership Role Brightwood Electrical is a growing commercial electrical contractor delivering service, maintenance, minor works and larger project solutions across Sydney.

As part of the Brightwood Group, we work with a robust portfolio of commercial clients across property, facilities management, education, industrial and retail environments.

We are looking for an experienced Electrical Service Manager to take ownership of the day-to-day operation and continued growth of our electrical service division.

About Brightwood Electrical Brightwood Electrical is a growing commercial electrical contractor delivering service, maintenance, minor works and larger project solutions across Sydney.

As part of the Brightwood Group, we work with a strong portfolio of commercial clients across property, facilities management, education, industrial and retail environments.

We are looking for an experienced Electrical Service Manager to take ownership of the day-to-day operation and continued growth of our electrical service division.

The Role This is an office-based leadership role responsible for running our electrical service team and ensuring smaller works are delivered quickly, professionally and to a high standard.

You will manage electricians and apprentices in the field, coordinate scheduling and workflow, communicate directly with clients and take ownership of service and minor works jobs up to approximately $5,000.

A major part of the role is customer service. We want our clients to know they can call Brightwood, get a fast response, receive clear communication and have their works completed without unnecessary delays.

You will play an important role in growing the business by delivering an exceptional level of service,



building strong client relationships and ensuring opportunities identified in the field are followed through.

Key Responsibilities

Manage the daily scheduling and allocation of electricians and apprentices

Coordinate reactive service calls, planned maintenance and minor works

Manage service and minor works jobs up to approximately $5,000 from request through to completion

Keep technicians productive, organised and accountable

Manage job priorities, urgent callouts and changing client requirements

Ensure fast turnaround on smaller jobs and service requests

Maintain regular and professional communication with clients

Review technician job notes, photos, reports and recommendations

Ensure quotes, approvals, materials and scheduling are followed through promptly

Prepare and manage smaller quotations and variations

Identify and follow up additional works and opportunities generated from site

Monitor open jobs and ensure nothing is left unattended

Track labour, materials and job profitability

Ensure completed jobs are properly closed out and ready for invoicing

Provide technical guidance and support to technicians where required

Maintain high standards of workmanship, presentation and customer service

Build solid relationships with existing clients and help grow the amount of work Brightwood performs for them

Work closely with estimating, projects and management where works fall outside the service division

Skills & Experience

Previous experience in electrical service,



maintenance or operations

Experience managing or coordinating electricians and field technicians

Strong understanding of commercial electrical service and maintenance

Current NSW Electrical Licence highly regarded

Strong fault-finding and technical electrical knowledge

Excellent scheduling, organisation and time-management skills

Ability to manage multiple live jobs and changing priorities

Strong communication and customer service skills

Commercial understanding of labour, materials and job profitability

Strong attention to detail and follow-through

Experience with job management systems, particularly Simpro, would be advantageous

Current Australian Driver Licence

Full Australian working rights

What We’re Looking For We are looking for someone who takes ownership.

Someone who understands that excellent service is not only about completing the electrical work, but also about how quickly we respond, how well we communicate and how easy we are to deal with.

You will need to be organised, proactive and comfortable managing a busy service team while maintaining strong relationships with clients.

The right person will enjoy keeping work moving, solving problems, developing technicians and helping grow the business through consistently excellent service.

What We Offer

Competitive salary package

Performance-based incentives

Long-term career progression

A key role within a growing electrical business

Strong pipeline of commercial service and maintenance work

Support from an established operations, estimating and management team

Professional office and team environment

Opportunity to have a genuine impact on the growth and development of the electrical service division

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📌 Electrical Service Manager | Leadership Role (Sydney)
🏢 Brightwood Group
📍 Sydney