Nabenet is looking for an experienced leader to step into a parental leave cover role as General Services Manager, leading our General Services and OES teams across Common Law, RSS, OES and Employer Direct Services.

About the Role This is a genuine leadership position overseeing a team of approximately 3 direct reports, with broader influence across consultants and staff spanning multiple service lines. You’ll drive performance, quality and growth across Common Law, RSS, OES and Employer Direct Services, while also delivering your own billable case work, QA and training in line with company targets.

As part of Nabenet’s leadership group, you’ll play an integral role in helping the business live its values day to day.

It’s a role suited to someone who’s confident balancing hands‑on clinical/casework delivery with the responsibilities of leading and developing a team — including training, coaching, file reviews, and supporting consultants through complex or sensitive cases.

What You’ll Be Doing

Driving outcomes and growth across Common Law, RSS, OES and Employer Direct Services, and managing consultants within each service

Overseeing the reports due list, QA processes and file reviews across services

Delivering training, coaching and mentoring to new starters and existing consultants

Supporting performance appraisals in conjunction with relevant managers

Reviewing sensitive (yellow star) cases and helping determine case strategy

Managing service-related complaints in conjunction with the Quality Manager





Actively promoting all service types and contributing to account and marketing activities

Participating in recruitment in conjunction with HR

Attending and contributing to internal case reviews and staff meetings

Providing coverage for Team Managers as required

Personally delivering billable case work, QA and other services in line with FY26/27 KPI targets

What We’re Looking For

Tertiary qualification and current registration in one of: Physiotherapy, Occupational Therapy, Osteopathy, Nursing, Exercise Physiology, Paramedicine, Psychology or Rehabilitation Counselling

Demonstrated strong leadership skills, with a track record of developing and growing teams

Demonstrated ability to grow business and foster strong customer relationships

Advanced communication skills

Sound knowledge of Workers’ Compensation, occupational rehabilitation and injury management

Experience within employment services and/or recruitment

Solid multi-tasking and time management skills

What You’ll Get

A genuine leadership role with a seat at Nabenet’s leadership table

The opportunity to shape outcomes across multiple service lines and teams

A values-driven culture built around customer service, quality, outcomes and teamwork

At Nabenet, we value diversity and are an equal opportunity employer. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and people from culturally diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

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