Kilburn, SA Part-Time Role – Flexible Hours to Suit the Right Candidate Competitive Salary + Bonus Scheme + Benefits Genuine Career Development Opportunities
At Capral Aluminium, we don't just shape aluminium — we help shape Australia's homes, industries, infrastructure and communities.
As Australia's leading manufacturer and distributor of premium aluminium products and systems, we're looking for a friendly, organised and customer-focused Customer Service Officer to join our Kilburn team.
This office-based role is ideal for someone who enjoys helping customers, solving problems and working as part of a supportive team. Whether you're returning to the workforce, looking for greater work-life balance, or simply seeking a rewarding part-time opportunity, we'd love to hear from you.
Working closely with our Sales and Warehouse teams, you'll play an important role in delivering exceptional customer service while helping ensure orders are processed accurately and efficiently.
What's on Offer
Part-time permanent position with flexible working hours
Hours open to negotiation to suit the right candidate
Genuine opportunities for career development and progression
Comprehensive on-the-job training
Competitive salary plus bonus scheme
Employee Assistance Program (EAP)
Supportive, values-driven workplace culture
Be part of Australia's leading aluminium manufacturer and distributor
About the Role As a Customer Service Officer, you'll be responsible for:
Processing customer sales orders accurately and efficiently
Responding to customer enquiries via phone and email
Providing quotes, product information, lead times and order updates
Working closely with the Sales and Warehouse teams to ensure customer expectations are met
Coordinating customer enquiries and resolving issues promptly
Processing credit claims in line with company policy
Maintaining accurate customer records and documentation
Building strong relationships with customers through outstanding service
Contributing to continuous improvement initiatives and supporting a positive team environment
About You We're looking for someone who enjoys working with people and takes pride in delivering exceptional customer experiences.
You’ll ideally have:
Previous experience in customer service, administration or internal sales
Excellent communication and interpersonal skills
Previous experience in the Aluminium Door & Window industry would be preferred
Robust computer skills and attention to detail
A professional and friendly telephone manner
Excellent organisational and time management skills
The ability to manage competing priorities in a busy environment
A proactive approach to problem-solving
A commitment to safety, teamwork and reliability
Employment at Capral Our strong values-based culture is central to everything we do. Capral's five core values—Safety First, Customer Success, Play Fair, Better Every Day and Own It—guide the way we work and support each other every day.
As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position.
Applicants must be willing to undertake a pre-employment medical, including drug and alcohol testing.