Just Living is an award-winning, proudly South Australian registered NDIS service provider offering personalised disability supports and specialist accommodation options, including Supported Independent Living (SIL), Short-Term Accommodation (STA), and Specialist Disability Accommodation (SDA). Our mission is to empower participants to maintain independence, dignity, and achieve their individual goals.

About the Role

We’re looking for an experienced Service Coordinator with a strong background in NDIS service delivery and case management.

You’ll coordinate services for a medium-sized, manageable group of participants, working closely with families, representatives, support coordinators, support workers, and external providers to deliver person-centred, high-quality supports.

This non-clinical role focuses on coordinating day-to-day services, maintaining strong stakeholder relationships, supporting frontline staff, and ensuring services meet participant goals and NDIS requirements.

Competitive salary package including super

Balanced workload and supportive workplace culture

Diverse exposure across a variety of participant needs

Generous support for career development and training

Employee Assistance Program access

Genuine opportunities to contribute to service improvement

Key Responsibilities

Build and maintain productive relationships with participants, families, representatives, support coordinators, and external providers

Coordinate participant services from onboarding through to ongoing review and service transition

Develop, review, and update support plans, service agreements, risk assessments, and progress reports

Ensure supports align with participant goals, preferences, funding, and NDIS plans

Monitor service quality, participant satisfaction, goal progress, and changing support needs

Conduct regular participant reviews, stakeholder meetings, and service check-ins





Work closely with rostering and operational teams to ensure consistent service delivery

Provide guidance and day-to-day support to disability support workers

Respond to participant concerns, incidents, service issues, and changes in circumstances

Maintain accurate case notes, participant records, and compliance documentation

Support incident investigations, corrective actions, and required reporting

Ensure services comply with NDIS Practice Standards and organisational policies

Identify risks, service gaps, and opportunities for continuous improvement

Your Experience and Qualifications

Strong service coordination and case management experience within the NDIS, disability, or community services sector

Demonstrated understanding of NDIS participant plans, funded supports, service agreements, and provider responsibilities

Sound knowledge of NDIS Practice Standards and Quality Indicators

Understanding of NDIS Commission requirements, including incident management, reportable incidents, complaints, and safeguarding

Experience coordinating supports for people with complex needs, preferably within SIL, accommodation, or community settings

Proven ability to coordinate multiple stakeholders and manage differing priorities

Experience developing participant support plans, risk assessments, and service documentation

Strong communication, organisation, problem-solving, and conflict-resolution skills

Ability to work independently while contributing effectively to a team

Experience supervising or supporting disability support workers

Relevant qualification in disability, community services, case management, or a related discipline is desirable

Valid SA driver’s licence, First Aid certificate, NDIS Worker Screening Check, and required clearances

Why Choose Just Living?

Join a supportive team passionate about quality services and genuine participant outcomes. Make a meaningful impact in a role that values your experience, supports your growth, and respects your work-life balance.

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📌 Service Delivery Coordinator (Adelaide)
🏢 Just Living
📍 Adelaide