Dynamics 365 CRM Functional Consultant | 12 Month contract | Energy industry Join a large-scale digital transformation program and play a key role in delivering and optimising Microsoft Dynamics 365 CRM solutions within a complex enterprise environment.
Working closely with business stakeholders and technical teams, you will translate business requirements into effective CRM solutions, supporting the successful delivery of CRM capabilities and process improvements.
Key Responsibilities
Gather, analyse and document business requirements
Facilitate workshops and discovery sessions
Translate requirements into functional specifications and user stories
Design and configure Dynamics 365 CRM solutions
Collaborate with developers and technical teams to support delivery
Support UAT, testing, data migration and release activities
Develop user documentation and deliver training
Identify opportunities for CRM and business process optimisation
Skills & Experience
Proven experience delivering Microsoft Dynamics 365 CRM implementations
Experience as a Functional Consultant and/or Business Analyst
Strong understanding of Dynamics 365 CRM modules such as Sales, Customer Service and Marketing
Excellent stakeholder engagement and workshop facilitation skills
Strong requirements gathering and documentation capabilities
Experience supporting UAT and implementation activities
Ability to work effectively across business and technical teams
Desirable
Power Platform experience (Power Apps, Power Automate)
Azure integrations or API experience
Agile delivery experience
Microsoft Dynamics certifications
This is an excellent opportunity to work on a high-profile transformation program and contribute to the delivery of up-to-date CRM capabilities within a large enterprise environment.
Peoplebank
and
Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.